If you are experiencing technical issues or issues with any facet of your online learning experience, you may have to ask for help. Remember that the person available for assistance does not see what you are seeing and sometimes descriptions do not readily translate. The tips below will help communicate your concern more effectively.

Canvas provides our first level of technical assistance. If you have any concerns or questions with Canvas, please click on the Help option at the bottom left of the Canvas interface. You will see several ways to contact Canvas or get assistance. They are available 24 hours a day/7 days a week.
For course questions, please contact me referencing the Communication Policy.
Be patient. Remember that you’ve been working with the issue at hand, and you may be very frustrated. The person trying to assist you may need to ask a lot of questions. Be patient while they try to reconstruct what is taking place.
Provide dates and times if at all possible. In the best-case scenario, screenshots of date and time stamps will clearly communicate the timeline.
Send screenshots. A picture really does replace 1000 words. Learn how to take screenshots on your equipment and use them to communicate.
Clearly explain the issue and what you have already done to try to correct it. If you can document the steps you took to get to where you are in a streamlined way, do so. You can type the path you took (breadcrumbs), restate error messages, and use screenshots to communicate.